Warranty Claims

LIMITED LIFETIME WARRANTY.

ICON Coolers warrants that all Gen.2 ICON coolers produced and purchased after July 15, 2014 are free from manufacturer defects in material and workmanship for a lifetime from the original purchase date of cooler. This limited warranty is not valid if the product or components have been: (1) used commercially, (2) damaged through abuse, misuse or neglect, (3) damaged in an accident, (4) unreasonably used or used for any purpose for which it was not intended, (5) repaired or altered in any way from its original configuration, (6) damaged due to any act of nature.

Normal wear and tear, including dents, slight warping, scratches, discoloration, fading, non sticking graphics or wear to skid pads are not covered under this warranty. Loss of parts or components removed from the product is not covered under the terms of this warranty. This warranty applies only to the original owner and is non-transferable.

In no event shall ICON Coolers, LLC be responsible for consequential, special, or incidental damages arising out of a claim or due to use of a cooler. ICON Cooler's limit of liability will be the amount paid for the product at retail.

ICON Coolers reserves the right to change product models and designs. Products repaired or replaced under this warranty may or may not incorporate these changes.

You can submit your warranty claim by completing our Warranty Request Form below. A member of our staff will contact you to gather more information, if necessary, and validate your request. Afterwards, you will be given your Return Material Authorization Number (RMA#) which must be included with the copy of your original sales receipt and the return item.

All warranty claim products must be shipped directly to ICON Coolers, LLC in adequate cardboard packaging, freight prepaid. Please include a copy of the original sales receipt along with your RMA#.

ICON Coolers will inspect the product and repair or replace, at our option, any product determined by ICON to be a manufacturer’s defect. Shipping costs of all replacement component parts and coolers falling outside of the warranty are the responsibility of the original purchaser.

HAVE A WARRANTY QUESTION REGARDING YOUR GEN.1 ICON COOLER PRODUCED BEFORE JULY 15, 2014? PLEASE GIVE US A CALL AT 855-525-ICON(4266) & WE'LL BE HAPPY TO HELP YOU.