Shipping & Returns

HAVE AN ISSUE?

You can submit your warranty claim by completing our WARRANTY REQUEST FORM. A member of our staff will contact you to gather more information, if necessary, and validate your request. Afterwards, you will be given your Return Material Authorization Number (RMA#) which must be included with the copy of your original sales receipt and the return item.

All warranty claim products must be shipped directly to ICON Coolers, LLC in adequate cardboard packaging, freight prepaid. Please include a copy of the original sales receipt along with your RMA#.

ICON Coolers will inspect the product and repair or replace, at our option, any product determined by ICON to be a manufacturer’s defect. Shipping costs of all replacement component parts and coolers falling outside of the warranty are the responsibility of the original purchaser.